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Direct from the manufacturer in Hangzhou · CE certified · Replies within 1 business day

Contact & Support

Talk to Kemesser international sales about thawing, freezing and cold-operation equipment.

Send us the sample type and daily throughput and we will reply with a written recommendation, spec sheets and applicable terms.

sales@kemesser.com · +86 199 7527 3716

FAQ

How fast do you reply?

Within one business day, usually the same day for European and Asian time zones.

Can we get a demonstration unit?

Yes. Distributors can apply for a demo unit; we quote shipping and deposit terms per country.

Do you provide English documentation?

All thawing and freezing models ship with bilingual (Chinese/English) manuals, CE documents and a packing list.

Tell us your sample type and volume — we will recommend a thawing or freezing setup.

Send the cell line, container format (1.5/2 ml tube, 5 ml tube, 50 ml bag) and throughput. You get a written recommendation, spec sheets and dealer terms.