What a CE-marked laboratory instrument should arrive with: the declaration of conformity, technical file evidence, test reports, labelling and EU representative details - and the six gaps that stop a shipment at customs or an audit.
Low viability after thawing usually has one of ten causes. A troubleshooting table ordered from most to least likely, with the check that confirms each one and the fix that actually changes the result.
Vials and bags are not interchangeable at the thaw step. How volume, thermal contact, records and downstream handling differ, and which container forces which instrument choice.
DMSO protects cells at -80 °C and harms them at 37 °C. Why the minutes after thaw matter more than the freezing step, how to dilute without osmotic shock, and the four mistakes behind most losses.
GAMP 5 is a risk-based framework, not a regulation. What it actually asks of a bench-scale instrument, which software category a thawing device falls into, and the four documents that are enough.
Why the -1 °C/min rate an isopropanol box delivers drifts with alcohol concentration, and what changes when the container reaches the same rate with no liquid medium at all.
Tell us your sample type and volume — we will recommend a thawing or freezing setup.
Send the cell line, container format (1.5/2 ml tube, 5 ml tube, 50 ml bag) and throughput. You get a written recommendation, spec sheets and dealer terms.